Assistance & Dedicated Hotline
The dedicated hotline: essential support for your projects
Our team of specialists spares no effort to take care of your requests in record time. Our goal is to allow you to enjoy your platform worry-free and respond in time to any operational difficulty.
A professional team attentive to your needs
Analysis and Framing
Installation & Configuration
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- Ensure immediate availability and responsiveness in the event of a blockage or emergency
- Intervene immediately with users to assist them in the face of an operational difficulty
- Preliminary analysis of the issues to ensure correct and rapid allocation of tickets for other support groups according to their scope and expertise
- Apply an educational approach to resolution: our goal is not only to solve problems or affect them but also to help the whole ecosystem to gain competence
- Provide documentation to ensure a progressive process improvement approach, in order to reduce the need for support and increase user autonomy
- Guarantee the cooperation of users - their role is key when describing the challenge experienced and sharing as much information as possible to resolve the issues
- Ensure good communication on the overall structure of the support function, so that users understand the roles of each team
- Assimilate all business processes, via discussion with the different teams for reading technical and functional documentation
- Be a driving force for the overall responsiveness of the support system
Responsiveness and active listening are the key words that drive our competent experts, get to know them
Nos clients vous partagent leur réussites
Timsoft has been a real growth lever for the Retail market in Tunisia, and it will remain so. The variety of its offer (Retail, GPAO, Finance, etc.) and the business expertise of its team have enabled us today to industrialize our processes and manage all of our activity in real time.
Khaled Ben El Kahla
With Timsoft, our partnership is very dynamic and in line with the evolution of the Strass brand. Our future challenges are to put in place the means of analysis (dashboards) to develop our sales through better management of our restocking, simulation of promotions.
Working in collaboration with Timsoft Groups is a real factor in improving knowledge and achieving estimated objectives.
Cegid Retail helps us meet our challenges because it is a complete solution that meets our expectations with a complete omnichannel process that is easy to set up with reduced costs and integration time.The collaboration with timsoft is going well. The teams are always available, attentive, efficient and professional.
The timing was very tight, but the synergy that was immediately created between our teams and those of Timsoft allowed us to meet the deadlines.
Our experts answer you!