The future of retail is today and it’s now! We are living in the era of immediacy, friction lessness and the Boom of the customer experience strongly impacted by the Phygital and the practices of the E-com giants (Amazon and eBay) and those of social commerce such...
Since 2020 and 2021, Gartner introduced multi-experience as a top strategic technology trend. It estimated that by 2024, organizations providing a total experience will outperform competitors by 25% in satisfaction metrics for both customer experience and employee...
While consumers embraced instant delivery during the pandemic, nearly $5,8 billion*1 was invested globally in “dark stores”. These warehouse-style distribution centres act as the bridge between online orders and fulfilment. They look a lot like supermarkets and...
Digitalization has become indispensable everywhere! The problems of managing HR documentation and archiving hundreds or even thousands of pay sheets every year is the challenge for every company. Although it is not necessary to keep HR documents in paper format, it...
Nowadays, there are more opportunities than ever for customers to interact with your business. Whether it’s brick-and-mortar shops with aisles, virtual shops with digital touchpoints, mobile apps with a variety of in-store activations, or online shops that offer a...