Timsoft, a Salesforce Consulting Partner

Tunis, December 16th, 2021, As any enterprise in a growth and development phase and aware of the importance of the innovation and diversification of its services, Timsoft has had its share of events in 2021. One of the major events of the past year, we concluded a partnership with Salesforce, a company that no longer needs to be introduced on the market. 

This partnership, established a couple of months ago, confirms Timsoft’s positioning as a “one-stop-shop” for the digital transformation of companies. Following a rigorous and meticulous selection process, Timsoft joins the network of Salesforce Consulting Partners in the MENA region. 

A great achievement both for Timsoft as a pure player in the digital transformation sector and for its customers who will benefit from high quality services. 

8 consecutive years at the top of the podium 

In spite of the fact that being known internationally for its Customer Relationship Management solution,  Salesforce Sales Cloud, Salesforce is a platform that provides a unified 360-degree view of the customer. 

A unified system that gives companies the access to the customer lifecycle and enables a complete and intelligent view of the customer journey through real-time data. 

Salesforce has been ranked #1 in the world for 8 consecutive years (as a CRM Supplier)   

Some figures on Salesforce: 

• No. 1 most innovative company 
• 60,000+ employees 
• In 2021, Salesforce has recorded a 20% growth in turnover compared to 2020 
• In Q1 2022, Salesforce forecasts a turnover of approximately $5.715 billion, an increase of almost 17% compared to 2021. 

• Listed among the 100 Best Companies to Work for 10 years running  

What is a Salesforce consulting partner? 

By becoming a Salesforce consulting partner, you are allowed as a company to run implementation and integration projects. These companies must meet certain requirements to become one in the first place and then sustain the partnership (Salesforce requires at least 2 certifications, revenue growth …) 

This has numerous commercial and support advantages for the partner companies.

Salesforce’s indirect approach

Salesforce has chosen to work with its customers through dynamic and partners. These firms strive to implement Salesforce services in a flexible and customized manner. 

The analysis of the needs is done through these specialized and certified integrators to propose the Salesforce services adapted to the customers. 

These partners carry out very high value-added missions with end-to-end configuration and maintenance. 

As a customer, how do I choose my Salesforce integrator? 

Salesforce is a SaaS solution, so it is easy to implement. Nevertheless, the role of the Salesforce integrator is essential because it’s the guarantor of the success of the Salesforce project in your company. How to choose the integrator? Follow these best practices: 

• Define the functional scope in order to prevent getting lost in Salesforce‘s multiple offerings. 
• Learn about the integrator’s skills and previous achievements.   
• Check resources (functional and communication skills).   
• Type of partnership.    

• Location and communication language.  
• The showcase of the integrator, its website where you can find its achievements, testimonials, and expertise  
• The implementation requires maintenance, thus ensuring the availability and responsiveness of resources as well as their functional and technical knowledge  
• The budget: Its implementation is a major investment, so it is recommended to give priority to the service quality and not to skimp on the financial burden.  

Our experts offer end-to-end implementation services that are tailored to your business needs. 

We have a deep understanding and a holistic view of the Salesforce implementation process that allows us to properly integrate the solution and its platform with the overall IT infrastructure. 

Timsoft and Salesforce

Timsoft will support its customers in the implementation of Salesforce, starting with Sales Cloud and moving on to other modules such as Service Cloud, which is a CRM platform that assists sales representatives (for customer and technical support) and automates the service process, and Marketing Cloud. 

A team of experts was rapidly assembled to respond to the needs of the first clients. 

It bears mentioning that well before this partnership, Timsoft was close to the Salesforce ecosystem by developing interfacing projects with other solutions distributed by Timsoft, such as Cegid Retail. 

For 2022 Timsoft also aims to explore other clouds (Salesforce platform modules) to continue to satisfy its customers’ needs in areas such as Customer Experience Management* (CXM) 

Read our CXM article here, where we shed light on the concept of customer experience management and its importance in new customer-centric organizations. 

“We are Salesforce partners with an approach to complete a CRM offer based on this alliance because we must have very robust offers since the need is starting to materialize. It is at this point that we should look to Salesforce tools in Tunisia. There are not many Tunisian Salesforce partners since the demand is recent, the market has not yet expressed this need. Timsoft is taking the lead in the light of the importance of CRM in the commercial success of a company, in addition to the key role of this partnership to tackle all segments of the market in the future,” said Carlos Navarro, CEO of Timsoft following the announcement of the partnership.   

Joining the Salesforce partner community is a very important strategic move for Timsoft Group. 

Salesforce diversified range of services enables it to support its clients in all phases of their projects, from scoping to deployment.